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Contact customer support

Contact us about an order, delivery, replacement, or product question. We do not operate a walk-in retail counter.

Email and WhatsApp

Choose the right route

• Track an order: Use the order tracker with the order ID or mobile number used at checkout. Courier details appear after we assign tracking information.
• Report transit damage: Contact us within 48 hours of delivery with the order ID and an unboxing video showing the unopened parcel, shipping label, and damaged jar. See the replacement policy.
• Change an address or cancel: Message us with the order ID before courier handoff. We cannot cancel an order or guarantee an address change after collection.
• Ask about bulk or gifting orders: Email help@whollyforest.com with the quantity, destination, and date needed.
• Report a security issue: Follow the instructions in security.txt.

What to include

• The order ID beginning with WF, if the message concerns an order.
• The mobile number used at checkout.
• A short description of the problem and any relevant parcel photos.

Marketing locality

Wholly Forest
Roorkee, Uttarakhand 247667
India

We deliver to serviceable Indian PIN codes. We do not ship internationally or operate a walk-in retail counter at this locality.